Refund policy

Items may be returned within 14 days of receipt, unused and in their original 
packaging (excluding shipping costs). 

Unfortunately, we cannot accept any returned books with bent pages, writing, 
stickers or showing signs that the book has already been read. 

Due to the delicate nature of paper goods, returns are only accepted for items that arrive damaged or incorrect. 

Customers are fully responsible for return shipping costs, unless the item was 
damaged or sent in error, in which case, we will happily refund the return 
postage fee. 

How to return: 

1. Contact us at studio@jollyfrogstudio.co.uk to notify us. 
2. Pack the item securely and send it back to the address stated in the response email. 
3. Once received and checked, we will process your refund within 7 working days.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at studio@jollyfrogstudio.co.uk.